I would like to share my latest experience with Booking.com while being accommodated at the place called SHAKESEPARE INN, back in London, Newham. Initially, I have booked the Shakespeare Inn for a 3 night - stay and paid 150GBP. However I must have left the place the next day due to the incorrect information provided and most of all, the place was extremely dirty. The family post a pictures (attached) of a lovely room, which is not accurate and instead giving you same room, BUT in much worse state. Bathroom was extremely dirty and the drain full of someone else`s whatever hair. Even though the post says "Good breakfast", what I was told after my arrival, there has never been any breakfast prepared and the owners would never allowed anyone enter the kitchen. When complaining to Booking.com, and after them, contacting the property`s owner, he appeared to have very unprofessional attitude and of course refused everything I complaint about. Even though I took and sent several pictures of the room`s "current state" to Booking.com, they would never take any other action. Also, as the "refund", I was provided with a 20GBP (inititally paid 150!!) from Booking.com! Please note Booking.com does not protect customers from the scammers at all. Since I was unable to take a proper shower, I have moved out the next day to much better place.