I am the host of this property and recently accommodated a group booking made for six guests. However, upon arrival, the group unexpectedly brought 10 people and refused to pay the additional fees at check-out. When we contacted Booking.com customer service for assistance, the responses were unsatisfactory. It seemed the representatives were unable to resolve this issue, as each call was handled by junior staff without decision-making authority. Additionally, I mistakenly marked the reservation as a no-show in the system, which led to the booking being canceled, and I could not correct it or receive payment for the stay. The lack of options and support within the Booking.com system has been frustrating, and the experience has left me disappointed in the service and with no payment as a host.