Worst experience I have ever had. Booking.com cancelled all three of my hotels for my honeymoon without any prior warning or notification and they didn’t even notify me after they did this. When enquired with the hotels they told me booking.com cancelled because my credit card details were invalid, worst part of that is all the hotels took and kept a 50% deposit from said credit cards. So how the details were invalid if they took the money I will never know. The cherry on the cake was when I finally after hours of trying managed to speak to someone at booking.com they told me that they suspected suspicious activity and that’s why they cancelled, and on top of that my account is still closed 3 weeks later and I cannot make any new bookings because they are apparently still reviewing my case. Booking.com you should be ashamed. Your owner should be in prison and not very employee should be ashamed to sit at the dinner table and tell people where they work. My honeymoon is ruined because you cannot conduct the most basic business practices
2 weeks ago
Booking.com has a
2.1
average rating
from
104
reviews
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