i have booked 2 rooms and received confirmation email with reference numbers. after some second email stated the booking was not confirmed due to some technical error, then i moved another place, . Later on I check my statement there was deduction from my credit card, for above booking. not stayed in the hotel, but they charged us, so many emails, and talking with customer services many times, explained the scenario, they also check and agreed that there is some error, we will refund the charges back to your account, but till now not yet received, very bad, very bad, CHARGED FOR NOT BOOKED ROOMS,