This is the worst app with corrupt and illiterate representatives, they steal money from people and they are very proud, i had 109 euro deducted from my account and was told to wait for 12 days, its been 15 days now and they claim the money was used to pay for my cancellation fee which i am sure i made the cancellation 5 days before check in and they confirmed i am not going to be charged for that, today they are using the same cancellation that they confirmed wont have charges to refuse to pay back the money they stole from my account ! Let me tell you something booking.com stuff and your supervisors, the money that you steal from people will not end well with you, continue stealing it will be over with you one of the good days and you will surely regret! I knew I wasn’t the only one who was awfully treated by you and i am here reading so many bad reviews about you! It will be the end with you together with your illiterate supervisor … the 109 euro you stole from me is going to cost you a lot just watch the space.