I am extremely disgusted with how booking.com will handle issues. I booked an apartment (VESTA - Nile View Residence) in Cairo, Egypt via Booking.com website. Based on the reviews it seemed to be a nice location. When we went to check-in, it was a complete dump. I was in an almost abandoned building, with a very unsafe lift to get to the 10th floor, and the corridor was dirty, abandoned, with old broken sewage pipes etc. It was a horror house. I immediately got out of the place and booked a hotel for much more!. I informed the property owner and was told that they do not have anything to do with the building, but only with the apartment !!. When I contacted booking.com, they took several days and got back and said that I have to contact the property owner !!. I have sent pictures as proof as well. At this moment, I am still to get a refund which is due to me as its services not provided. Extremely poor service when it comes to issues !!