Avoid Booking.com at All Costs – An Utter Disgrace We booked a property on Booking.com two months ago for an important trip, only to be informed just weeks before our departure that the property would no longer be available. This left us scrambling for alternatives at the last minute during peak travel season. After they took two whole weeks to offer a so-called "resolution," we were presented with an entirely unsuitable replacement property that was a complete downgrade from what we originally booked. Despite countless attempts to resolve this issue, including over three hours of phone calls with their customer service team, we were met with unhelpful, condescending responses. Booking.com's customer support is beyond atrocious, lacking both empathy and basic problem-solving skills. Their website provides no real support, and the entire experience feels like a scam. They blatantly ignore the obligations of their platform and leave customers stranded with no accountability. We would absolutely not recommend Booking.com to anyone. Their behavior borders on fraudulent, and we are considering legal action to address the time, stress, and financial impact this has caused. If you value your travel plans and peace of mind, steer clear of this company. They'll gladly take payment in advance but will offer no solutions when they are in default.