On July 2, I booked a NON-SMOKING room through Booking.com at the Red Roof inn in South Fredericksburg, VA for a work trip. Amount paid: 215.00. On July 11th, I checked into Red Roof Inn and was put into a room that had been smoked in. It was late in the day, and the heavy smell of cleaning products covered the odor of smoke. I woke up the next morning with a pounding headache and difficulty breathing (I am allergic to cigarette smoke). The cleaner smell had dissipated overnight, and the smell of smoke was very obvious, now. I went to the front desk around 6:30am, and asked to be move to the non-smoking room that I had booked (this is the morning of July 12th). The desk clerk told me I would need to come back after check-out to get moved to a new room. I went to work for the day, and returned to the hotel around 3pm. I went back to the front desk and spoke to a different clerk who said I should have requested a room change earlier. When I tried to explain that I had done so, he said they could not do anything until the next day, and that I needed to come to the front desk at 11am (check-out deadline) to request a room change, which I couldn’t do because I was there for work. He refused to try to accommodate me. As I had woken up sick that morning because I was NOT in a non-smoking room, and Red Roof Inn refused to fix the problem, I had to pay for a place to stay at another hotel for the remaining two nights that I was in town. Red Roof Inn refused to help me and directed me to Booking.com. As such, I wanted a refund for the 2 nights that I could not stay at Red Roof Inn due to the fact that my original booking was not accommodated, and I was not given the room (non-smoking) that I had booked and paid for. The requested refund: 2/3 of the total: 144.33 I tried to contact Booking.com via phone and through their Customer Support webpage for a refund of the 2 nights that I had not stayed at Red Roof Inn, given that I had to pay for a non-smoking room at another hotel. I could never get an actual person on the phone (and no way to get a call back), and no one responded to my request from Customer Support. I then disputed the charge on my card with Capital One, as Booking.com was non-responsive, and lodged a dispute through the Better Business Bureau. Booking.com never responded to the Better Business Bureau, either.