On July 8th, 2025, I had a reservation with Booking.com for the Three Islands Boat Tour in Split, Croatia (reservation no. 320038448663438). That morning, a violent storm hit Split, making it impossible to attend. Streets were blocked, trees fell, public transport was paralyzed, and maritime activity was suspended. I even called the operator twice — both calls were cancelled with no attempt to call me back. I provided Booking.com with detailed proof: photos, call logs, and links to official news reports. Instead of acting responsibly, their “customer service” was non-existent: they repeated irrelevant questions, ignored the evidence, and refused to issue a refund. Booking.com has lost my trust completely. I am cancelling my account and will never use their services again. If you value reliability and consumer protection, I strongly recommend choosing a different platform.