Booked a stay in advance with booking.com on a boat in Torquay. After a 4 hour journey our accommodation was cancelled 30 minutes before arrival and we were offered no support, we were just left completely stranded with our young daughter and nowhere to stay. Customer support hung up on us six times and offered no support whatsoever or to help find alternative accommodation, is that not their job. Utterly unreliable and shocking. Never again will I ever use booking.com nor will family and friends. PLEASE.... BE AWARE AND AVIOD THE COMPANY
1 week ago
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