I’ve had two terrible experiences with Booking.com. The first was when they recommended a hotel that turned out to be a horrible place to stay—seedy characters, prostitution, and worse. Someone even let themselves into my room in the middle of the night, and I had to flee the premises. No exaggeration. When I told Booking.com, they refused to remove the hotel from their listings and recommendations! The second incident was more recent. While I no longer use them because of what happened before, my parents did book a trip through Booking.com. They booked what was clearly labelled as a hotel room in the main building, but when they arrived, they were given a tent! When my Dad phoned Booking.com for help, he was put through to an employee called Mohammed on a Barcelona phone number. Mohammed was not only extremely unhelpful but also incredibly rude. He claimed that the booking had been made through a third party (something buried in the small print). However, there were absolutely no contact details for this supposed third party anywhere on the booking confirmation or paperwork. The only way to reach them would have been through Booking.com directly—yet Mohammed flatly refused to provide any details or assistance. My Dad quite reasonably pointed out that he had booked through Booking.com, so they should be responsible. Instead of helping, Mohammed told him to “watch his language.” My Dad is a God-fearing man who has never sworn in his life—he was simply questioning their logic and asking to be helped! Another guest arrived at the hotel lobby during this time, facing the exact same issue with Booking.com. As a result, my parents had to book a different hotel for their first night, meaning they lost money because of Booking.com’s mistake. The hotel kindly found them a room for the second night, but Booking.com has neither reimbursed my parents nor apologised for their disgusting customer service.