Maria was wonderfully supportive when she learned that the trip I booked would not be feasible to my abilities (prosthetic knees, bad joints), which only became clear to me through the passenger indemnity document from the other company involved - no lifts, no porterage, aggressive pace, potential to be left behind if not fast enough. By the time I had that clause it was too late to get ANY of my over$6000 refunded. Maria went all out on my behalf to work with the other company, called me on a weekend(!) to share the fantastic news that I would be refunded 90% of what I paid! She saved our long planned, once in a lifetime, overseas family trip. We were able to switch to a more reasonably paced, accommodating tour thanks to Maria! I am forever grateful and look forward to future trip planning with Maria ♥️