I have used Bookmundi several times in the past several years for trips. I like their selection of tours. But I don’t like the communication. If you have problems, it’s difficult to get help in timely manner and right away. For example, I have travel credit on Bookmundi from past trips. I received several emails from Ron Smith of Bookmindi urging me to use these credit. When I booked a tour a few days ago, the website wouldn’t let me use these credit. I wrote to their customer service via website asking help to apply these travel credit to the trip I booked, i received a email from customer service Maria Hall. She said that she would apply my credit to my booked trip. Then, today, I received another email from Ron Smith of Customer Service urging me to book a trip and use my travel credit. In the meantime, Maria Hall has not applied these credit to the trip i booked. Do they not talk to each other? So now, I still have not being helped to apply my travel credit to the trip I booked and I am still getting emails to urging me to use my travel credit. Now I need to write to them again for help. Here is an update since my review above: Bookmundi made very quick resonse since my last review. They made the correction to my account and sent me emails to inform me this correction. They also apologized for the delay in reponse. I am happy with this outcom and appricate their quick actions. I still think there should be a better way to contact them for communcation when needed or in case of urgent issue.