I have worked with BookPal for what's now come to be more than a decade and in that time they have never provided less than stellar service. Tony D. and his team far exceed what seems to pass for customer service. I'd like to express just how pleased I am with the quality of service your company provides. It was YEARS before I realized the person I thought was just a knowledgeable, courteous, dependable CSR was the actual owner of the company. lol My employer and I sincerely appreciate the responsiveness of BookPal and the way you conduct business. For years we have recommended your company to others because of our satisfaction with your service, and look forward to the years to come.