While I did research this company when I booked my retreat and there was very little on the negative side about them, I suspect Covid has caused them to take a major hit and as a result they are trying to stay afloat by not issuing refunds. I was promised a refund back to my credit card (which seems rare after reading other reviews). I was told the refund went through in June sometime (they haven’t given me an exact date). Long story short, there was never a credit back onto my card. When I inquire they tell me to “contact my bank”. Discover (a large credible company), has confirmed they never issued a refund and is investigating this entire scam. They also sent me a pdf of the supposed refund that had no date, or confirmation that it was even received and quite frankly it didn’t look the least bit legit. This company is awful, 100% don’t recommend.