They are set up to collect that nonrefundable deposit but don't follow through with information about the actual retreat itself. They ignored my messages (while still sending daily spam emails) until I threatened to cancel. At that point I was inundated with calls and texts wanting to confirm the cancelation so they can fill my spot. When I tried to explain WHY I wanted to cancel, they were defensive and combative. They promised to refund the deposit than backed out and offered a store credit, which I will never use, as I will never book a trip through them. Worst customer experience of my life. I only wish I had read these reviews before I considered their service, as I can see many others had this same experience.