I ordered a flutter card and bracelet for my mom on May 4th 2021, I still haven't revived it and today is the 23rd of May. The entire time I was unable to track the package, and I let them know this. I contacted them a couple days ago and they finally told me the package may have been lost. They offered to resend the card or give me a promo for another card of the same. But it being so far past mother’s day it would have been silly to ask for another card. I asked for my money back. Since then I have not received any message back and all attempts to communicate with them via Facebook and email and their online chat have been fruitless. I do not have any intentions on letting this go. I am in the US.