This was my third purchase from Booth Pop. Once, the print was not level and did not line up with the other pieces. This was in 2020, before the pandemic, but they did reprint it and got it out to me, so I appreciated the effort. This time, I clearly told my agent that I needed the new pieces no later than September 20th. I paid for the product on August 30th. They sent the proofs out to their credit within 24 hours; however, the email went to spam. I heard nothing from them. I had a death in my family, and when I got back, I emailed to follow up. They never followed up when they did not receive my approval. When I called, they said it often goes to spam. Sure enough, it did. I understand that; however, when you know a customer needs the product, and you can clearly see they had not responded, why wouldn't you reach out in a couple of days to see if they had received the email? NO ONE bothered to follow up. Now they are charging me $400 to get my order on time. I offered to split this with them as a compromise, but they disagreed.