Guys turned up to deliver to deliver our new washing machine and remove the old one. First thing the delivery man said was that our old washing machine would not come out of the hole….which of course it would. Then he measured the hole only to inform me that the washing machine i had ordered would not fit (despite me measuring it multiple times and checking the size specifications online). I never even saw the new washing machine it did not come off the delivery truck. Then i got an email confirming delivery and that my account had been credited with over £700…for a service they had not been able to provide. After multiple prolonged conversations with customer service the lady i spoke to advised the delivery men had uploaded photos of their measurements and the washing machine i ordered must have the wrong size specifications online and she could not guarantee that if i ordered another through boots kitchen appliances that it would fit. And to top it all off A MONTH later i am still waiting for my refund of over £700! In the meantime i have of course had to pay for another new washing machine to be delivered - we used curry's - video chat very easy told him what we needed, he found it straight away, lovely customer service, next day delivery and v friendly delivery men. I will never use boots kitchen appliances again!