I placed my order with Boots Appliances under the mistaken belief that they would be reliable with good customer service. The fridge freezer delivered is broken; the fridge temperature won’t go below 14.1C and it’s making an awful noise. I can’t move it so I can’t even turn it off to prevent the humming that’s keeping me awake at night. I reported the issue the day after delivery at which point it was established that the delivery drivers had made a mistake by pushing the appliance against the back wall. Delivery drivers returned to move the appliance but the temperature and noise issues remain. I’ve called again to exercise my right to reject under the Consumer Rights Act but have been informed that I need a manufacturer engineer to visit in order to certify that the fridge freezer is indeed broken; my word or indeed the offer to send video and photos is apparently not sufficient.