I bought a Candy washing machine with Boots 3 months a go. We are now waiting for our fouth repair. It took 3 engineer visits to get the door replaced, as the machine would not work if the door does not catch properly. Now we are waiting for an engineer again as the machine flooded the kitchen yesterday. I have asked Boots to replace the machine as I have no confidence in the product now. Boots have refused and an engineer will call out in 3 days. If you have a problem with your item do not expect good customer service. Expect to take many days off work for repeat visits from tradesmen.