Completely useless. We ordered a new washing machine and paid extra to have the old one taken away. The day before the delivery we received multiple phone calls trying to upsell extended warranties which we made clear we didn’t want. When the delivery men arrived they refused to take the old machine because they had the wrong paperwork (which we later found out was caused by the salesperson the previous day). Despite us having a receipt for the disposal they wouldn’t take it or even make a phone call to find out what had happened. After multiple calls to customer services we were told it would be collected the following afternoon, but then they turned up an hour early, when we were out, and now they say they can’t come back today or in the evenings during the week. As we work full time we’re now stuck with a broken washing machine in our hall for the foreseeable future.