Avoid BOOTS APPLIANCES at all costs. If I'd read Trustpilot reviews about Boots Appliances I would have gone elsewhere and now that I know they are part of AO.COM I will be not do business with them either. Friday: Telephoned an ordered for Bosch washer dryer for delivery to London address. Machine, fitting etc & extra £10 for Sunday delivery was paid by Euro Mastercard with Irish billing address. Email receipt and text with link to order tracking received. Saturday: Text confirming delivery advised me to check on Sunday at 7am re delivery time so no plans could be made for Sunday, I had to accommodate Boots. This was the first hint of a badly organised system. Seems Boots do not organise deliveries for Sunday on Saturday. Sunday: 7am delivery link advised "Your order has been cancelled. Current status we've received your order". No reply to my call to depot. During the day and into the evening, each time I called Boots my number was identified, I was advised that the appliance would be delivered and given an option to contact the driver who did not answer three calls at various times. I had no idea of what was happening. Boots sales department advised that Security had cancelled my order because of the amount, that they required sight of a bank statement. Security CANCELLED, they did not suspend and made no attempt to share this information which could have been easily supplied. Meanwhile my bank processed the payment and Boots had my money but I had no machine and no one was doing anything about it. I cancelled the order and have since purchased elsewhere. Mastercard is an international method of payment. When Boots processed my payment on Friday it was cleared by my bank, payment was guaranteed. The order was for a washer dryer to be delivered to a property where it was to be fitted by Boots. It was not an expensive laptop or whatever that could easily be removed. When I cancelled my order Boots staff were not bothered, no one seemed to know anything or tried to put things right. My request for a call on Monday from a manager who might be able to explain the lack of care and communication has not been actioned. Disgraceful lack of professionalism and arrogance.