I bought Estée Lauder perfume as Christmas present in November to arrive in a boots store. This didn’t arrive at specified time. I went in to the shop x2, emailed x3 but no delivery to the shop and no response to emails. The shop wouldn’t ring on my behalf even though it was due to be delivered there. I had to use my own credit to an expensive phone number. 40 odd minutes waiting time. Didn’t get any response via emails. On 30th December I finally was able to get through. Made me stay on the phone line whilst they rang the store to check it had not arrived so wasting more of my phone credit. Now I have to wait for a new item to be sent out or 14 days for a refund to be processed. So for an item paid for in November I won’t receive a refund until around 14th January. Merry Christmas