I will not shop here again as long as I live. I have had so many issues, it's ridiculous. Firstly I paid for next day delivery for my order, which didn't arrive the next day! I got a message saying it can't be delivered, with no reason or explanation, as if this wasn't annoying enough I then received brown mascara after ordering black. I then emailed customer services as I refuse to pay for next day delivery for something that doesn't arrive the next day. Boots say they try to reply within 3 days... It's been 10 and still no reply. HOW CAN SOMEWHERE SO WELL KNOWN BE SO BAD?