I have always given the maximum five stars for Boots but after a visit today to the new store in rochdale I'm so disappointed in the staff particularly the young girl near the till. I use a walking stick and struggle to stand for long periods of time so I asked for help for the three items I had. She then proceeded to tell me how the machine worked but like I told her, I asked for help and the help I need is for you to help me through the till as I know how it works already. She apologized and said that what you do now. I told her it's not good enough and when I ask for help I don't ask lightly and I don't expect her to stand and watch me whilst I juggle to try and get my purse out and press buttons all the while the machine is telling me to move my things. It's the most traumatic experience I've ever had in there and I definitely can get what I want cheaper elsewhere, I've just always used boots and would prefer to continue to do so but not if I have to serve myself whilst staff watch. Get a grip boots or lose custom. I spend a lot of money there each and every year and how my visit to the store was today is just not acceptable