My issue is that Boots have closed the Disabled Customer toilet in one of the Nottingham Opticians. I arrived with an 88 year old relative who requires an eye test and new prescription. My relative is registered disabled and uses a wheelchair. There are also continence issues with which we have to deal. We asked about access to the toilet that had been closed and were told that my relative could have access. An hour and a half later the store manager denied us access to the toilet quoting company policy. Having complained the problem lies with Head Office not with individual stores. It is indeed company policy to close toilets. This seems to contravene basic human rights for anyone who is disabled. My relative is a known Boots customer. Their records will show age etc. yet we were not informed in advance that the toilet would be closed. Unfortunately Boots don't seem prepared to do anything about it.