On-line ordering. Internal validation checks results in Boots cancelling your order. You payment funds are held pending on your bank account for days until they are cleared, your points are removed for a few day if you use your Advantage card points. Boots do not honour bonus points events or special offers when a validation check throws out your order. I have been a customer of Boots for over 40 years and never had a problem until now. It is almost impossible to order items online. I can, however, order the same items if I create a new email account and checkout as a guest but I have to wait for my funds an points to be made available days later.