Exactly the same as all the other poor people on here. What a shambles. Ordered 27th November and not had any parcels, sent emails and tried to call constantly on their customer care numbers. NO JOY. Absolutely disgusted with this company and will NEVER order from them again and will make sure all friends, family and colleagues at work know of how poor the customer services is. They are no better than petty criminals. Some of us who have saved up money and lost our jobs due to pandemic have bought presents with the little money they have 4 Christmas. They should be ashamed. Will try my bank tomorrow 4 a chargeback on my debit card and see if I get any joy that way. Fingers crossed they are more helpful.