1 star is too good for this online service. The website is extremely poor.. for goodness sake throw some money at it and get it into the year 2021.. absolutely shameful how slow and inefficient it is. The app is just as awful so don't bother if you think it will be any better. Come on Boots.. you should he embarrassed at such poor service. Look at your reviews.. they are truly shocking. Even getting prescriptions is painful at the Byfleet branch. Fed up with waiting days I now use Tesco Brooklands who have it ready within hours!! Sebastian James, the CEO is blatantly not fit to run the show and the shareholders need to ditch him before he ends up ruining this company to the point of no return. Lastly.. a week to deliver.. wow.. what's that all about? You don't even provide tracking! This company needs a serious makeover in the form of a new website that actually works and getting rid of all senior management who are obviously not fit for purpose. Its only saving grace is the Advantage card but even that can't sway me to shop here anymore. Superdrug.. you have a new customer.. bye bye Boots.. can't say it's been a pleasure. Boots was once a great company and it's sad to see it being run into the ground.