I tried to place an order using my offers linked to my points card. Boots cancelled the order with no explanation apart from an item being over quota. It appears that theses offers have been lost from my card showing as being spent. So I phoned customer services who said I needed to email. So I did. I received an unclear piece of waffle as a reply. So tried again using very simple English to ask the questions again. New response was a bit better but basically said I should take the risk of re- ordering and then contact them before items are dispatched and they will adjust as a one off gesture!!! What a b cheek!.. To add insult the original order has been taken from my bank account despite being told by email that I would not been charged. So they now have my money too. So that's it.... I will fight tooth and nail for my refund but after being a customer of over 40 years I will never order or set foot in boots again.. their loss as I have spent £000's over the years. In times of struggling retailers Boots really don't deserve to survive, with failures like this employing staff who are incompetent and systems which do not work.. they need to wake up and smell the coffee....so bye bye and hello to Superdrug, supermarkets and all the efficient on line retailers of which their are plenty offering a reliable service.