I paid a for a day-2 test via Boots and they never sent the test kit and no test was done. I tried calling them more than 20 times and spent few hours waiting for someone to pick up the phone but had to give up. I should have checked the reviews first. Shame on the government for approving Boots and not revoking their Covid test licence after this mess. I am asking for a full refund, and they just sent a message that the 'test is non-refundable!! Text-book example of a scam. Will continue to try to get my money back. Shame on Boots for ruining their reputation and their colleague’s reputation.