POOR POOR POOR 15th October I purchased a Black Cordless Water-Pick for £41.99 from my local branch in Ipswich. When I set it up for use on the 17th I found that the dual speed did not work so I took it back to the store to replace it. There were no black one's on the shelf, just one white one so, having checked that ALL the specifications were exactly the same I took it to the payment area to swap them over. They then told me I had to pay £8.00 more because it was not the same. I pointed out that, apart from colour it was the same and that it was on the shelf that was labelled £41.99 but the attitude of the sales assistant was utterly one of "couldn't care less, pay or leave". Thoroughly disgusted, I obtained a refund. I have now found the exact same one as their more expensive one on EBay for £39.89!