Disgraceful Service. Ordered a couple of products online and was then told they had no stock. I had an email to say I would not be charged for the order but noticed the email doesn't reference a refund. This was 2 weeks ago and still refund. Tried to email them but no reply, have rang numerous amounts of time but just continually on hold. It's absolutely shocking service and certainly not the level of service I would expect from such a massive company. I've never had to wait this long for a refund. it's simply not good enough but what can you do if you can't though to anyone and no one answers your emails.