After half an hour of unsuccessfully trying to buy online I assumed I was doing something wrong so tried to find help - again without success. After googling Customer Service at Boots |I found a telephone number.I was trying to buy a present for a friend and had already spent time deciding on what to buy. So I thought I would place an order over the telephone. After we had spent another half an hour of her system not responding, I was on the verge of giving up. Only that I had already invested so much time did I continue with her efforts. The order has arrived on time but was very difficult to open, mainly because the label obscured and gap that a knife might slit. Just now I received this email which suggests my system is wrong and to correct it. My quicker solution as it works for everywhere else, is to buy from elsewhere and tell friends to do so and not buy from Boots ---- Thanks for contacting us at Boots.com with regards to the problems you're having placing your order. I'm sorry to hear you keep receiving error messages on our website. I can understand this must be frustrating and I appreciate you letting me know. In the meantime, we would advise for you to clear your cookies and Internet browsing history and re-start your computer to allow the changes to take effect. This should resolve the issue for you. If this does not resolve the issue then we would also advise for you to try an alternative Internet browser. We are aware that Google Chrome may cause this issue more so than other browsers. I would like to reassure you we take all customer feedback seriously and I have logged all of your comments. We will continue to monitor this issue for similar feedback. Your reference number is ****4781. If you have any further queries you can get in touch via our contact us page where you can also ask our Boots Virtual Assistant for help. Needless to say this robot generated letter will not be responded to.