Worst shopping experience ever. I went into the Oxford street store today and it was the worst mistake ever. All I wanted to do is top up on my makeup collection as I am usually a frequent customer. I had spent over £30 so I was eligible for a free gift for the brand sleek ,which turned out to be out of stock. I let the customer service assistant know and she let me know that I could have it ordered in online to store. I was fine with that. Little did I know this experience would be a complete waste of time. I went to the desk to a colleague named Whitney which immediately seemed uninterested to serve me. She was serving another lady at the same time as speaking to me so I waited. 10 minutes later another colleague named Far served me she was very polite however, everything she said made me disappointed. She let me know that I would have to make another inconvenient ent visit to the store as the store charges extra to deliver to my home. Whitney also stated that I would not be able to have any choice of the gift as, I would normally have in store and I would have to take whatever was given to me. Not to add I almost got charged an extra £10 by mistake. I had to be wait total of 30 minutes just to recieve a free gift which should have been in stock. In the end I did not even purchase anymore because of the lack of knowledge of the staff. The small lady named Far was very nice however all the other colleges do not impress me at all. Horrible experience and a waste of time. Just to make my day worse my delivery would not be here until 4 days later. This problem could have been resolved in so many ways the colleague could of called the boots round the corner to transfer the product. The colleagues could have also given me a same price or cheaper product. The colleagues should of suggested free delivery for my inconvience and lastly the colleagues could have been much nicer in general. Not impressed at all.