Horrible customer service, they didn’t deliver my parcel, I informed them of this and was told they couldn’t do anything about it, I was obviously fuming as they are the ones who posted this to me. I had to call Royal Mail to explain the situation, turns out the we’re indeed wrong, and that boots was supposed to open a dispute, which I was told they couldn’t do…..*rolling my eyes* until I did my own investigation. So disappointed with them, I always thought highly of boots!
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