This company does not deserve even the 1 star! Horrible customer service, virtual assistant is useless, you get no tracking number for your order, you have to wait hours on the phone to speak to a customer adviser who is clueless, as is the staff in their stores! They wont respond to emails. Now blaming royal mail for their own incompetency! And wont refund customers' hard earned money to enable them shop elsewhere, asking people to wait 9 days is ridiculous!.I ordered on the 1st of December and still do not know where my order is. Beware of this company, especially at Christmas!