We had our sons 1st optician appointment at the epsom boots store today. On a normal day we would have been at the appointment earlier then normal. But we still called the store to inform them we were around the corner but there is alot of traffic. We had to then wait to get a lift down from the car park in the Ashley center. Got to the boots check in area. Where we were then informed we could not be seen as they have a 10 mins waiting time after which they will not see the patient. I spoke to the customer service agent at the desk who informed us they were already running late so us being there late was an opportunity for them to cancel which they jumped at. This is a very disappointing service provided and I cancelled all my service going forward from this point with them too. They need to fix up and understand that delays can sometimes not be avoided and look after their customers better. I have a sister that works for the company and I have also informed her that I will no longer be spending a penny in any store of theirs. Avoid this store as best as you can. Not a great service provider and defo no respect for their customers.