I have been using Cambridge, CB5, Newmarket Road's pharmacy over a decade, because pharmacy used to be opening in the longer hours, it's flexible to collect the medicines. Recent years , pharmacy's opening hours have significantly reduced... At same time, the quality of the service from worse to horrifying (many helpful staffs have left, few old faces still there, however, most of them are totally the time wssters. Very poor managemen. Long queue, long waiting in medicine-preparation (takes more than a week to prepare,), after received a ready to collect text, still needs waiting 40minutes to a hour in the store for collection, Regularly, missing or misleading on receiving prescriptions from the GP.