For four months in a row, the Boots pharmacy (nominated in the NHS app for my repeat prescription) has repeated the following, consistently - thank Heavens I did my reorders 11-12 days before running out of pills I cannot stop taking, as I saw they were absolutely shockingly slow: - 5-8 days (!) after the prescription approval by my GP after NHS app-based reorder, the pharmacy still did not send me any SMS notification as they used to (as per my registration for this service); - when I phoned in, every time they claimed: "oh, it just came through" (??? really? via NHS app? a week? walking from my surgery to them with a paper prescription would have been 40 minutes), "not ready yet, we were about to do it for tomorrow" (miraculously, this "tomorrow" was stated whenever I phoned in, and I intentionally let it play out for above mentioned increasing number of days); - when the medication was not obtainable, they did not notify me, nor did they try to order it - the entire process only started when I phoned in and the above (let's call a spade a spade) lies were aired; - in the most recent case, they simply shrugged shoulders, told me to phone around and try to find the prescribed pills myself. To add to this, they were never reachable via the phone (sometimes bombarded them for 3-4 hours! and nobody ever picked up), so had to drive there, queue up (without any possibility of just checking status of my prescription). Their timelines are in direct and incredible violation of what is stated on NHS pages in terms of even worst case scenario of online prescription timelines through the system... When I checked these with several other (large chain and independent) pharmacies, they literally laughed off the timelines that Boots pharmacy was demonstrating (and claiming). They seem to be casually playing with people's lives, plus repeatedly using falsehoods that are ludicrous. To compare this with the experience of having to find another pharmacy for that prescription: they solved it the same day! To compare them with my current pharmacy I nominated after I had enough of Boots lies & delays: the very same day that my GP approved the reorder, it reached them and they already prepared it for me to collect. Amazing, isn't it?