I tried Boots online repeat prescription service for the first time. After a week of no contact I got an email saying they could not complete my prescription order because the doctor had refused my prescription. I phoned my GP, who said it had been issued 6 days before, and just sent to a different local Boots than the one I had selected. I collected it... no real problem. Then I went online to check that Boots would be trying again for me next next month, but found my account status was 'No current orders'. No other info. Could I just wait and see, or would I have to order again? I emailed boots online with all my info, and asked for clarification. I received a short automated email saying go online because we won't reply to this email. I tried another email, and a CS rep (or machine) emailed back, saying that they (CS) could not access my patient record to help, so I would have to ask in the shop. I had already asked in the shop and they did not know what could have gone wrong. My problem was not with a shop, it was with the online prescription service which had told me they could not complete my prescription order. CS had obviously not bothered to read my emails. I have deleted my Boots online prescription service account as I have zero faith that they can do the job.