Bought a Boots Upper Arm blood pressure monitor in October last year, took a few days to be delivered to the store but that was not a problem. However when I started to use it recently I found that it only gave a reading about once in every 4 times. I reported this to Boots and had repeated useless replies from their misnamed 'Customer Services' team. Despite me insisting it was faulty they could only suggest I contact Omiron who I presume are the manufacturer. Boots said they could not refund me because it was outside their 30 day returns policy, they totally ignore the fact that the machine is faulty and that they supplied it. Absolutely awful lack of Customer Care. If you require anything from Boots that could be faulty I strongly suggest you look elsewhere.