Paid £339 for Dyson hairdryer for my daughters birthday present. Clicked next day delivery. Waited in all day long, did not arrive. No explanation when I called customer service, they were not interested. Turned up eventually opened up and damaged. No packing to protect it. It was in a box too large and hairdryer rolling around in it. No skill, no care. Customer service representative told me to put every thing down in email but still didn't get anywhere. They arranged DPD collection by text on a day that didn't suit me, and expected me to ring their expensive phone number to change it. Staff also hang up on you. They have no skills how to handle complaints, they are rude and couldn't care less. They have lost out on my money I won't forget this. I won't order with them ever again. My Daughter never got it for her birthday