My fiancée orders a baby cot on their website. The order was accepted and the delivery time was approximately 5 days. The parcel arrived after 7 days, but it was not a problem for us. The problem turned out to be the parcel delivery person. He arrived around 11 am. My fiancée opened the staircase door and asked to be taken to the first floor of the apartment building because she was pregnant. The delivery guy took a photo on the ground floor and probably took the package out. After 10 minutes, my fiancée went to check where the package was - it was not on the first floor or the ground floor. We contacted Boots and they told us to contact the company where Boots ordered from them. The lady accepted our report and there was silence for 2 weeks while they were investigating. in the meantime, our baby was born and I had to go quickly to buy a next to me coat for our baby. After a few days we contacted Boots again to say that we bought from them and we still don't have the bed. In response, we received information from Boots that they had a photo showing that the parcel was in the building but not at our door, and they informed us that the supplier is not obliged to bring the parcel to the apartment and we should report it to the police. We lost around 180 pounds... Boots zero responsibility... I will never order from them again unless I pick it up in store!