I bought a camera bundle for our granddaughter which should have arrived at our local Boots on 15 November. On 28 November, after allowing over the 5 working days they state you should wait, I checked with them as it still had no tracking information on what is an archaic help system. It took 20 minutes to navigate a phone system which constantly leads to automated dead ends, before being told that it would be resubmitted, then that they could not do it because it is now out of stock! No firm date could be given for when it would be delivered. My money is being refunded but this can take up to 14 days!! This is the worse online service I have experienced and not what I would expect from a company as established as Boots. The lack of information and appalling online and telephone platforms display a total disregard for customers. I will NOT use this service again and advise that anybody considering it look elsewhere.