If I could leave a 0 star I would. Aolutley horrified at the customer service dept at boots.com, placed and order and recieved yhe wrong items, contacted customer service and was advised to send to the parcel back and my correct order would then be dispaitched, item was delivered to them (I tracked it) contacted them again and was advised to email them and my correct order would be dispatched (I did as requested) so I have been following this up everyday and emailing asking when I should expect to recieve my items, my emails are replied back by a different customer rep every time I get a reply and every email states I need to wait 14 days for my return to be processed then I will recieve a refund. No mention of my original order or the fact they knew my parcel was being returned on 3rd feb and stil took un money for my order in 5th feb, absolutley shocking service.