From the start, my experience with BOOT's online service has been incredibly frustrating, arguably the worst I've encountered. The company's choice to utilize the UK Post Office for delivery has significantly detracted from the service quality. Not only have I found their delivery service to be unreliable, but attempting to contact customer service has been a futile endeavor. On the rare occasions when my calls were answered, the line was disconnected before the conversation even started. My attempts to cancel my order because i NEVER RECEIVED IT!! only added to the frustration. I was informed that the refund process would take up to 19 days. Given the substantial cost of my order, this delay is unacceptable, forcing me to wait nearly three weeks before I can consider repurchasing the item elsewhere. For a company that represents a British institution, this level of service is not only disappointing but also embarrassing. I had high hopes for a smooth and efficient online shopping experience but was met with obstacles at every turn. The lack of accessible customer support and the prolonged refund process have left me feeling disregarded as a customer. It is with regret that I find myself compelled to advise others to AVOID shopping online with this organization. I plan to share my experience across various review sites to ensure potential customers are aware of the challenges they may face.