Absolutely disgraceful customer service. Ordered 7 items online. When the package arrived it contained 6 correct items and one incorrect item. I took a photo of the open box with the items and contacted "customer care" to inform them of the error. They told we to return the item and sent me a dead link to a return form. So I tried again and requested another return form. This time the link worked, I sent the item I had received in error back with a note explaining that I was missing one item from the order. 2 weeks later. Nothing. Chased for an update and was told someone would look into it. Another few days passed. Nothing. Chased again to be told the "investigation" into the case was ongoing and could take a further 21 days! Finally on 3/7 (order placed 25/5), I received an email to say my return was "suspicious" and they were not accepting it. No mention of the item I had ordered and whether they would send it or refund the money I had paid them. I questioned why it was "suspicious" and explained the whole saga again, sending photographic evidence of their incompetency, only to receive another email to say their decision is final. I will not be receiving the item I ordered or receive a refund for the £5 I had paid for the item. Apart from being appalling customer service, that's theft and in breach of consumer rights. If I order a product and pay for it, I should receive it. "The customer is always dishonest" in the eyes of Boots. Well, I am no longer a customer. I hope you spend my £5 wisely and the "customer care" sleep well knowing they're essentially stealing money from customers pockets. Please don't buy from Boots. Find an independent retailer, one who actually cares about its customers.