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Anonymous
**Absolutely Abysmal Service at Northampton Weston Favell Boots Pharmacy** I am beyond furious with the appalling service I experienced at the Weston Favell Boots pharmacy. The level of incompetence and disorganization is absolutely shocking, and it’s a wonder how these people even got their jobs in the first place. Last weekend, I went to the pharmacy to get a medicine that was out of stock. I was assured it would be ordered and ready for collection by Monday or Tuesday. Today, Friday afternoon, I returned to collect the prescription, only to be met with sheer incompetence. The woman at the counter asked for the name and date of birth of the patient, which I provided. She then inquired if it was a yellow prescription, to which I confirmed. When she asked if it was from a GP, I clarified that it was a paper prescription from a dentist. Despite giving her all the necessary details, she couldn’t find the prescription and asked who I handed it to. I pointed out the tall lady, who initially claimed she wasn’t working last weekend. After a moment of confusion, she backtracked and admitted that she was indeed working last weekend but got confused with her schedule. This level of forgetfulness and confusion is absolutely unacceptable in a medical environment. How can someone so old, unfit, and disorganized be allowed to handle prescriptions where precision is critical? I left in absolute rage, taking back the prescription. The tall lady’s incompetence and disorientation are a serious risk to patient safety. Her inability to remember simple details and her apparent confusion about her own work schedule make her completely unfit to work in any medical capacity. It’s disgraceful that such a person is employed in a pharmacy. This experience was infuriating and deeply concerning. I strongly urge everyone to avoid this pharmacy if they expect even a basic level of competence and reliability. The service here is a complete joke, and it’s dangerous to entrust your health to such inept and careless staff. .
3 months ago
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Boots has a 2.6 average rating from 1,815 reviews

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